Ordering Requirements

• Before placing an order for a cabinet, ensure the measurements of the item (found on the website) are within the limits of any stairs/doorways/hallways, etc. to put the unit in place.
• The website will be updated if an item is out of stock; however, when the order is placed, we will confirm availability and contact the purchaser if a delay is encountered due to an out-of-stock condition and we will proceed as you wish.
• When the order is placed, the credit card will be charged immediately as with any other online purchase. An email receipt will be sent confirming the order

Shipping

• Curbside delivery applies only to cabinets. Other items will ship via UPS.  Delivery of cabinets and machines is free.  Cabinets will ship directly from the manufacturer by a freight company.  Upon shipment, you will receive tracking information.  Delivery for cabinets is curbside – there is no white glove delivery option. The driver will move the cabinet to the back of the trailer (or he may unload it if the truck has a lift gate) and it is your responsibility to have bodies available to unload the truck.   Before signing the delivery slip,  unpack and examine the shipment for signs of external damage (broken edges, significant dings, scratches, etc.).  If there is external damage, please take pictures of each damaged area.  Next, have utility knives and tools to break down the packing material to check for additional shipping-related damage. Note any (and all) damage clearly on the delivery slip and take pictures of each damaged area.  If the driver does not allow you to open each unit, write “driver refused inspection for concealed damage” on the delivery receipt along with all of the visible signs of damage to the packaging. Failure to make those notes on the delivery receipt will put you at a potential loss.  If damage is evident, DO NOT sign the slip without these notes as your signature is confirmation the product arrived in an acceptable condition.  Do not allow the driver depart until you have completed the inspection and are satisfied with the delivery.  It’s much easier to handle a damage claim immediately rather than attempt to get a resolution once the product is in your house.  Contact us if the product is damaged and we will handle the claims process with the freight company.
• For cabinets, you’ll be contacted by the trucking company to determine a delivery date and time (appointment). Additionally, you will likely receive a phone call from the driver to inform you they are in the area or within a certain distance from your location.  Someone MUST be available to sign for the delivery.  If possible, have multiple bodies available to receive the delivery, unpack and inspect the item and get the cabinet to its final resting place.  These cabinets are very heavy and will require multiple individuals for placement. 

Returns

If you wish to cancel your order, please contact us immediately.  If the product has already shipped, we will not be able to stop it.  You will need to receive it and initiate a return.  When we receive the returned item, your purchase price minus the shipping charges we pay for you will be refunded to your original form of payment. You are also responsible for the return shipping charges.  Shipping charges are very expensive so please confirm your choice of furniture and it’s dimensions prior to placing the order.  

We want you to be completely satisfied with your purchase from Sew Many Cabinets Plus LLC. If you are not satisfied with your purchase, please contact us within 10 days of receipt to initiate a return or otherwise resolve your dissatisfaction. If you choose to return a product because you changed your mind or it doesn’t exactly meet your needs (or any other reason not damage-related) or it doesn’t fit in it’s designated space, you will be responsible for return shipping.  If there is a manufacturing defect (highly unlikely), we will work with you and Horn of America to resolve the issue at no cost to you.